We at Small Batch Cigars take pride in how we ship – we know your order is very important to you. Packaging is critical; we spend the time necessary to make sure you receive your package in a timely manner, the content is fresh, and in pristine condition.
USPS Priority is FREE to all US orders – including Alaska, Hawaii, and Puerto Rico.
We generally ship the same day – Monday through Saturday. The cutoff is at 4pm PST, and the Saturday cutoff is at 2pm PST. Sometimes there are issues with USPS that can cause technical delays or there are issues that we cannot control but we have a great track record!
In order to keep your order fresh until you receive it, we include a FREE Boveda Humidity pack in every shipment. Please be aware this does not ensure your cigars are ready to smoke when they arrive. We suggest waiting a minimum of one week ideally 10-14 days once the cigars are placed in a stable environment. From testing we have done we found that in transit, temperatrues can increase/decrease up to 30 degrees. We shipped a SensorPush around the US. We found that although humidity holds rather steady with a Boveda pack, temperatures can range from 50-100 degrees Fahrenheit. We will continue to map humidity/temperatures around the US as seasons change in order to try and provide the best shipping experience.
On your first order, we will require that the shipping address must match with the billing address. This is a precaution that we take in order to protect ourselves and the customer. After your first order, the shipping and billing addresses do not need to match up. If you are unable to ship to the billing address, please contact us via email or phone.
Should you plan to make multiple purchases throughout the day, we ask that you let us know in the comment section, on your first order, that you plan on making multiple orders. We will then combine your orders into one package and get it out the same day, if the final order is placed within the shipping time frame.
In case your package is stuck in transit or is stolen, please first contact the USPS Customer Service. The representatives have a more in-depth tracking system and can give you an update about the location of your package and such. Should you find no help, please email us at firstname.lastname@example.org.
International shipments – please contact us for shipping quotes. Please be aware we do not ship to forwarding addresses on your first purchase, as mentioned above billing/shipping must match on first orders.
Overnight Shipping: If you want your shipment sent overnight USPS Priority Mail Express, please let us know before 12pm PST (Monday through Friday ONLY). You will be responsible for the full cost. If it is your first time ordering will also require shipping to the billing address.
IMPORTANT: If you receive your package and it’s damaged, please take pictures BEFORE opening the box and email them to us immediately with your name and order number. This will help us with any claims that need to be filed.