Small Batch Cigar Shipping Policies & Information
We ship fast and pack carefully, because your cigars should arrive fresh and on time. Here's how shipping works.
Standard shipping
Free
Every US order. USPS Ground Advantage, USPS Priority or UPS Ground, our choice. Typical delivery 4 to 7 days.
USPS Priority upgrade
$9.49 under $200$6.49 $200 and up
Typical delivery 2 to 4 days. Choose it at the shipping step of checkout.
Delivery times are carrier estimates, not guarantees. USPS doesn't promise delivery within the Priority window and doesn't refund when it's missed, so we can't either. If a package is delayed by the carrier, weather, a natural disaster or another event outside our control, we can't refund the upgrade fee or the order for the delay. If a package is lost or damaged, contact us and we'll help with the claim.
When we ship
Orders usually ship the same day, Monday through Saturday. The cutoff is 4pm Pacific, and 2pm on Saturdays. Placing several orders in one day? Say so in the comments on the first one and we'll combine them into one package.
Overnight: for USPS Priority Mail Express, contact us before 12pm Pacific, Monday through Friday. You pay the full cost, and the first-order rule below applies.
First orders and forwarding addresses
On your first order, the shipping address must match your billing address. It's a fraud precaution that protects you and us. After that, you can ship anywhere in the US. If you can't ship your first order to your billing address, contact us before ordering.
We don't ship first orders to package-forwarding services. If you use one on a later order, our responsibility for the package ends when the carrier delivers it to the service.
When your package arrives
Every shipment includes a free Boveda humidity pack. Temperatures in transit can swing 30 degrees, and humidity moves with temperature, so give your cigars at least a week in a stable humidor before smoking, ideally 10 to 14 days.
Damaged box? Take photos before opening it and email them to [email protected] right away with your name and order number, so we can file a claim.
Lost or stolen packages
Contact USPS customer service first. They can see detailed tracking, including the GPS location of the delivery scan. If that doesn't resolve it, email us at [email protected].
