Click Login at the top of the page, sign in, and open Orders. When your order ships, you'll also get an email with the tracking number.

Usually the same day. We ship Monday through Saturday; orders placed by 3pm Pacific (2pm on Saturday) go out that day. Full details are on our Shipping page.

Check the tracking link in your shipping email first. If the package has stopped moving for several days, contact the carrier with the tracking number, then contact us and we'll help.

Check with anyone else at your address first, then contact your local post office: they can see the GPS location of the delivery scan. If that doesn't turn it up, contact us.

Take photos of what you received, the packing slip and the shipping label (for a damaged box, photograph it before opening), and contact us within 7 days of delivery. Our Return Policy has the details.

The day the product arrives, or the next day. You'll get an email with tracking when it does.

Click Login at the top of the page, then Register. You must be 21 or older, and we ask for your date of birth to confirm it.

Sign in and open My Account to change your addresses, email and password.

On the sign-in page, click Forgot password? We'll email you a link to set a new one.

Anywhere in the United States, including Alaska, Puerto Rico and APO/FPO addresses, except states where we can't sell. We don't ship internationally.

Standard shipping (4 to 7 days) is free on every order. A USPS Priority upgrade (2 to 4 days) is offered at checkout: $9.49 on orders under $200, $6.49 on orders of $200 or more. Delivery times are carrier estimates, not guarantees. Full details are on our Shipping page.

It's a fraud precaution that protects you and us. After your first order, you can ship anywhere in the US. We don't ship first orders to forwarding addresses.

Major credit and debit cards, or PayPal. Card details go directly to our payment processor; we never see or store your full card number.

Once your order is verified.

Taxes are calculated at checkout and shown before you pay. 

Sign in, open Orders, and print the invoice from any order.

Usually within 7 to 10 business days after we receive the returned item.

Pick a club and you're charged that amount every month on the day you joined, with free standard shipping. Each month we hand-pick the cigars. 

Sign in, open Club Subscriptions in My Account, and click Cancel. That stops all future charges; a month already charged still ships. To change clubs, cancel your current one and subscribe to the new one.

On smallbatchcigar.com you earn 1 point for every $1 you spend, and each point is worth 5 cents, so 100 points is $5 off. Once you have 200 points you can use them at checkout, for part or all of an order, including on sale items. Points never expire and have no cash value. Some items don't earn points, mainly samplers, surprise packs, the club, SBVIP and gift cards. If you cancel an order paid with points, the points go back to your account.

Enter the code in the box in your cart before you check out.

Type a brand or cigar name into the search box at the top of the page, or browse by brand under Cigars. If you can't find something, ask us.

The whole site runs over an encrypted connection, and card details go straight to our payment processor. Our Privacy Notice explains what we collect and why, and our Terms & Conditions cover orders, the club and reward points.