Return Policy
If something is wrong with your order, we'll make it right. Here's how returns work.
Contact us within 7 days of delivery. Email [email protected] or call (323) 301-3399 with your order number before sending anything back. We can't accept returns or refunds requested after the 7-day window.
Damaged, wrong or missing items
Take photos of what you received, the packing slip and the shipping label. If the box arrived damaged, photograph it before opening. Email the photos with your name and order number and we'll sort it out, including filing a carrier claim if needed.
Returning items that aren't damaged or wrong
Contact us first to arrange the return. You're responsible for all shipping costs. Items must come back in the condition they were shipped: protective packaging, Boveda pack and full quantity. We may refuse a return or refund if the cigars don't arrive in the condition they were shipped.
Refunds
Refunds go back to your original payment method, usually within 7 to 10 business days after we receive the returned item.
Our return policy complies with California law, Civil Code § 1723.
